Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We aim to ship all orders within 5 business days. Orders are despatched using either Royal Mail 48 or Royal Mail 24 (depending on your chosen method at checkout). Orders are then delivered within 1-4 business days.
You can check out as a guest or create an account when you order. If you create an account you will be able to see a summary or all orders in your account area
This can be done from the account area
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We do not store or retain any credit card details on our website or on file.
No we do not
At present we only ship to the UK
Yes all items in any one order will be shipped in the same package. If you order a second time and we are still to ship the first order we will always try to send orders together, although we cannot guarantee this
If you need to swap an item
Returns and Exchanges
All returns must be made within 7 days of reciept of order. Goods must not be altered in any way. If they are faulty or damaged please send back exactly as you recieved them
Please notify us immediately and a new order will be sent to you
Please notify us immediately of any damages so that we can rectify this for
When you notify us of the need to return an item an address will be provided to you.
Customer support is provided via email, please use the contact form on the website. If we cannot solve your issue via email we will of course call you.
Unfortunately there is little we can do if the address is incorrect, please ensure the correct details are entered when you order from us
If the order has not been shipped we can either cancel and refund your order or supply alternative products.
At present this function is not available on our website but may be in the future.